Shipping policy

When your order payment has gone through, your order will be sent within the following 2-4 working days. Orders within NZ are sent via Courier Post (Tracked) OR NZ Post (Non-Tracked) depending on the choice you have made at the checkout. You should receive your package within a period of maximum 10 working days but usually you will receive it within a period of 5 working days. Orders outside the NZ are sent through NZ Air Parcel Post and can take up to 14 working days.

 

Packaging

My Cup orders are sent to you in a courier box. Any order sent by a non-tracked option is at the risk of the Purchaser if they have chosen this option at the checkout or an order over the phone. Inside your courier box will be your chosen cup and any other product you may have purchased at the time of your order. Our contact details are shown on the menstrual cup box and also on our instruction sheet contained inside the box.

 

Inspection of Product

Purchaser shall promptly inspect the Product upon its arrival at the place of delivery and shall notify My Cup, within three business days, if Purchaser finds any nonconformity or defect in the Product. Upon the expiration of such three business day period with no written notice of rejection, Purchaser shall be deemed to have fully and completely accepted the Product in its entirety. Purchaser acknowledges that this right of inspection satisfies statutory, civil or common law rights of inspection under applicable law.